Some hosted instances are restarting or being unresponsive

Incident Report for Octopus Deploy

Resolved

This incident has been resolved.

Posted Jan 24, 2022 - 01:55 UTC

Update

The fix for this incident is still rolling out across cloud instances over the following week during maintenance windows. Thanks for your patience. If your instance is slow or unresponsive, please contact support.

Posted Dec 10, 2021 - 04:49 UTC

Update

The bug exposed by the (reverted) configuration change has been fixed, tested and is rolling out across Octopus Cloud over the next few days during regular maintenance windows.

We do not expect to see any recurrence of this issue but will continue to monitor closely. Please contact support if your instance appears to be affected.

Posted Dec 02, 2021 - 06:54 UTC

Monitoring

If your instance is affected, please contact support.

Posted Nov 24, 2021 - 12:39 UTC

Identified

We've narrowed down the cause to a recent configuration change. Restoring services now.

Posted Nov 24, 2021 - 11:46 UTC

Investigating

We are currently investigating this issue.

Posted Nov 24, 2021 - 10:35 UTC

This incident affected: Octopus Cloud.